[vc_row type=”full_page_width” padding_top=”” padding_bottom=”” margin_bottom=”3em” bg_type=”theme_default” bg_grad=”background: -webkit-gradient(linear, left top, left bottom, color-stop(0%, #FBFBFB), color-stop(50%, #E3E3E3), color-stop(100%, #C2C2C2));background: -moz-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -webkit-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -o-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: -ms-linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);background: linear-gradient(top,#FBFBFB 0%,#E3E3E3 50%,#C2C2C2 100%);” parallax_style=”vcpb-default” bg_image_repeat=”no-repeat” bg_image_size=”cover” bg_img_attach=”fixed” parallax_sense=”30″ bg_override=”0″][vc_column]

Frequently asked Questions

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Expand & Collapse items

[/vc_column_text][vc_separator color=”#e2e2e2″ type=”small” position=”center” thickness=”2″ up=”” down=”5″][/vc_column][/vc_row][vc_row type=”container” padding_top=”” padding_bottom=”” css=”.vc_custom_1509986600597{margin-bottom: 50px !important;}”][vc_column][vc_toggle title=”When do you practise?” css_animation=”top-to-bottom”]Most Tuesdays, 8pm to 9pm at the ICC Academy in Dubai Sports City. Email us to check nets are proceding on the night.[/vc_toggle][vc_toggle title=”What payment methods do you accept?” css_animation=”top-to-bottom”]We only accept Bank Transfer, but we are planning on  PayPal of the future.[/vc_toggle][vc_toggle title=”When will I be charged?” css_animation=”top-to-bottom”]Once your order is placed, it needs to be approved and an Invoice generated. the invoice will be emailed to you and it includes our bank details to arrange the transfer to us. It is your responsibility to complete the transfer.[/vc_toggle][vc_toggle title=”How do I know my order has been placed successfully?” css_animation=”top-to-bottom”]We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been approved and processed,  we will send you an invoice with our bank details for payment.[/vc_toggle][vc_toggle title=”I did not receive a confirmation email” css_animation=”top-to-bottom”]Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.[/vc_toggle][vc_toggle title=”The item/size I ordered is out of stock. Why was it on the website?” css_animation=”top-to-bottom”]All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size. There are no refunds, since you do not pay until the invoice has been issued.[/vc_toggle][vc_toggle title=”How long will my order take to be processed?” css_animation=”top-to-bottom”]We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 1 week as a guide.[/vc_toggle][/vc_column][/vc_row]

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