Privacy Policy

Darjeeling Cricket Club and its Affiliates (“Darjeeling” ,“We“ or “Darjeeling Cricket Club FZ LLC“) know that you care about how the information we receive from you is used and shared, and we take your privacy seriously. This Privacy Policy describes Darjeeling’s privacy practices in relation to information that we collect through websites operated by us, such as darjeelingcricket.com, from which you are accessing this Privacy Policy (collectively, the “Domains”), through the software applications made available by us for use on or through computers and mobile devices that link to this Privacy Policy (the “Apps”), through our social media pages and apps located at

(collectively, the “Social Media Pages”, “Online Media” ), and other services provided by us both online and offline; as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Domains, the Apps and the Social Media Pages, the “Sites”). “You” or a “user” refers to any individual who visits or otherwise uses the Sites. By using the Sites, you are accepting and agreeing to the practices outlined in this Privacy Policy.

This Privacy Policy does not apply to the practices of third parties that Darjeeling does not own or control, or to individuals that Darjeeling does not employ or manage.

You can request a copy of this Privacy Policy by contacting us at darjeelingcricket@gmail.com 

HOW TYPES OF INFORMATION DOES DARJEELING COLLECT  ABOUT ITS USERS?

  • Personal Information. “Personal Information”is information that identifies you as an individual or relates to an identifiable individual, including: name, title, company name, job function, expertise, postal address, telephone number, or email address. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Sites, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
  • Other Information. “Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. This might include, for instance, browser and device information; App usage data; information collected through cookies, pixel tags, and other technologies; demographic information and other information provided by you; or aggregated information. We use this information to facilitate our operation of the Sites and for other purposes described below.
  • IP Address: Your “IP Address” is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP Address may be identified and logged automatically in our server log files whenever you access the Sites, along with the time of the visit and the page(s) that you visited. Collecting IP Addresses is standard practice and is done automatically by many websites, applications and other services. Darjeeling uses IP Addresses to calculate usage levels of the Sites, help diagnose problems with its servers, administer the Sites, and monitoring the regions from which you navigate to Darjeeling’s Sites.

HOW DOES DARJEELING COLLECT INFORMATION?

Personal Information. We and our service providers may collect Personal Information in a variety of ways, including:

  • Through the Sites: We may collect Personal Information through the Sites, e.g., when you request a free trial or demo, register for a webinar, contact us, subscribe to our email newsletter, download content (e.g. whitepapers), or register to use our Sites.
  • Offline: We may collect Personal Information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact customer service.
  • Through You: Darjeeling may collect information such as your location or your preferred means of communication when you voluntarily provide it. Unless combined with Personal Information, this information does not personally identify you or any other user of the Sites. Note that there is no legal obligation for you to provide us with Personal Information and any information collected by us will be provided by you at your own will and with your consent.
  • Information From Other Sources: In order to enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.

Other Information. We and our service providers may collect Other Information in a variety of ways, including:

  • Through Your Browser or Device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Sites (such as the Apps) you are using.
  • Through Your Use of the Apps: When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
  • Through Cookies and Other Similar Technologies: Cookies and other similar technologies may be used to collect Other Information. We may use third parties to serve advertisements on other websites that may be of interest to you, based on information collected about your use of our Sites and other websites.  To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags and web beacons). Darjeeling does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do not track’ instructions.

Darjeeling also uses web analytics services, which currently include Google Analytics Service.

Google Analytics is a web analytics service provided by Google Inc. (“Google“). Google Analytics uses cookies and similar technologies to analyze how users use the Domains. The information generated about Domain usage (including your shortened IP address) is transmitted to Google in the U.S. This information is used to evaluate visitors’ use of the Domain, compile statistical reports on Domain activity, and provide other services related to the Site and Internet use. Google may also collect information about Domain visitors’ use of other websites. For more information about Google Analytics, or to opt out of Google Analytics, please go to: https://tools.google.com/dlpage/gaoptout.

  • By Aggregating Information: Aggregated Personal Information does not personally identify you or any other user of the Sites (for example, we may aggregate Personal Information to calculate the percentage of our users who are in a particular area.)

HOW DOES DARJEELING USE PERSONAL INFORMATION?

We may use Personal Information:

  • To respond to your inquiries and fulfill your requests, such as to send you requested materials and newsletters, as well as information and materials regarding our products and services.
  • To send administrative information to you, for example, information regarding the Sites and changes to our terms, conditions, and policies.
  • To communicate with you and provide you with related customer service.
  • To send you marketing communications, including via email and SMS in compliance with applicable laws, that we believe may be of interest to you.
  • To personalize your experience on the Sites by presenting services and offers tailored to you.
  • To allow you to participate in contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
  • For our business purposes, such as data analysis, audits, fraud monitoring and prevention, developing new products, enhancing, improving or modifying our Sites and services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our Affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our Affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

HOW WILL DARJEELING SHARE PERSONAL INFORMATION IT RECEIVES?

Information about our users is an integral part of our business. We only share your Personal Information as described in this Privacy Policy.

SUBSIDIARIES & AFFILIATES

We may disclose Personal Information to our Subsidiaries and Affiliates for the purposes described in this Privacy Policy. Darjeeling, Inc. is the party responsible for the management of the jointly-used Personal Information.

THIRD PARTY BUSINESS PARTNERS

Darjeeling partners with a variety of businesses and works closely with them to market or sell products or services. In certain situations, these businesses operate within the Sites. We may disclose Personal Information to our partners for the purposes described above. Some of our third-party business partners may co-sponsor events and other offerings with Darjeeling. We may share Personal Information with these co-sponsors when you sign up for events or offerings to allow our partners to send you marketing communications and information that may be of interest to you, as permitted under applicable law.

AGENTS & SERVICE PROVIDERS

We contract with other companies and people to perform tasks on our behalf and may share your Personal Information with them to provide products or services to you, or to otherwise communicate with you, such as to provide marketing or offers on our behalf. Examples may include removing repetitive information from customer lists, analyzing data, providing marketing assistance, conducting billing, processing credit card payments, engaging technical support for our services, providing customer service, and performing analysis related to our products or services. We may also provide your Personal Information to agents and service providers to verify or compile aggregate usage data that we provide to our partners. When we share this information in this way, we seek to require the agent or service provider to maintain the privacy, confidentiality and security of the Personal Information.

DARJEELING BLOG & SOCIAL PAGES

Personal Information may also be disclosed by you through the Sites, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Darjeeling website https://darjeelingcricket.com and the Social Media Pages). This information may appear in public ways, such as through search engines or other publicly available platforms, and may be “crawled” or searched by third parties. Please do not post any information that you do not want to reveal to the public at large.

BUSINESS TRANSFERS

In some cases, we may buy or sell assets or businesses. In these types of transactions, user information is typically one of the business assets that is transferred. Darjeeling may disclose Personal Information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). 

PROTECTION OF DARJEELING & OTHERS

We may release Personal Information when we believe that release is necessary or appropriate (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (d) to enforce or apply our conditions of use and other agreements; (e) to protect our operations or those of any of our Affiliates; (f) to allow us to pursue available remedies or limit the damages that we may sustain; and (g) to protect the rights, privacy, property, or safety of Darjeeling, our employees, our Affiliates, our users, or any other person or entity. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

HOW DOES DARJEELING USE & DISCLOSE OTHER INFORMATION?

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information.

Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your personally identifiable information collected on the site to others. The information collected by our site is used to process orders, to keep you informed about your order status, to notify you of products or special offers that may be of interest to you, and for statistical purposes for improving our site. We will disclose your Delivery information to third parties for order tracking purposes or process your check or money order, as appropriate, fill your order, improve the functionality of our site, perform statistical and data analyses deliver your order and deliver promotional emails to you from us. For example, we must release your mailing address information to the delivery service to deliver products that you ordered.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. ’Merchant will not pass any debit/credit card details to third parties‘.

If you provide Darjeeling  with content for publishing or feedback, we may publish your user name or other identifying data with your permission.

In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information for as long as it is combined.

HOW DOES DARJEELING SECURE PERSONAL INFORMATION ABOUT ME?

Merchant takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, darjeelingcricket.com cannot guarantee the security of any information that is disclosed online. We have implemented organizational, technical, and administrative measures to protect Personal Information within our organization, including security controls to prevent unauthorized access to our systems. While we take reasonable steps to secure your Personal Information from loss, misuse, interference and unauthorized access, modification and disclosure, Darjeeling does not guarentee the security of any information that you disclose to Darjeeling through online media. You should be aware no security procedures or protocols are ever guaranteed to be 100 percent secure from intrusion or hacking, and there is therefore always some risk assumed by sharing Personal Information online. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Questions, Concerns and Complaints” section below.

HOW CAN I ACCESS, CORRECT, AMEND OR REMOVE INFORMATION ABOUT ME?

If you would like to access, correct, amend, remove or limit the use or disclosure of any Personal Information about you that has been collected and stored by Darjeeling, please notify us at darjeelingcricket@gmail.com so that we may consider and respond to your request in accordance with applicable law.

For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your request within 45 days.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting such access, change or deletion. 

FOR HOW LONG WILL DARJEELING RETAIN MY PERSONAL INFORMATION?

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

WHAT CHOICES DO I HAVE?

You can always opt not to disclose information. However, if you elect to do so, we may be limited in responding to your inquiry or providing services to you.

You may opt-out of receiving marketing messages from Darjeeling or our Affiliates by unsubscribing through the unsubscribe or opt-out link in an email, or by sending an email to darjeelingcricket@gmail.com, stating your request. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages.

CAN CHILDREN USE DARJEELING’S SITES

The Sites are not intended for minors under the age of 18. Darjeeling does not knowingly or specifically collect information about minors under the age of 18 and believes that children of any age should get their parents’ or legal guardians’ consent before providing any Personal Information. If you believe that we have mistakenly or unintentionally collected such information, please notify us at darjeelingcricket@gmail.com so that we may delete the information from our servers.

THIRD PARTY SITES

This Site may permit you to link to other websites on the Internet through direct links or through applications such as “share” or “Like” buttons, and other websites likewise may contain links to the Sites. The merchant is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.

We strongly suggest you to review the privacy policies found on such other websites, services, and applications, before providing any data to them. to understand how your information may be collected and used. We are not responsible for the policies or practices of third parties.  These other sites may send their own cookies or clear GIFs to users, collect data or solicit personally identifiable information. We cannot control this collection of information. You should contact these entities directly if you have any questions about their use of the information that they collect.

Similarly, please note that we are not responsible for the collection, use and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or the Social Media Pages.

SENSITIVE INFORMATION

We ask that you not send us or disclose any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Sites or via other means.

CHANGES TO THIS PRIVACY POLICY

Darjeeling may amend this Privacy Policy from time to time. The “Effective Date” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Sites. Your use of the Sites following these changes means that you accept the revised Privacy Policy.

GDPR

Darjeeling complies with the LOCAL/UAE LAWS regarding the collection, use, and retention of Personal Information. Darjeeling adheres to the LOCAL/UAE LAWS  of notice, choice, accountability for onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability. If there is any conflict between the terms in this privacy policy and the LOCAL/UAE LAWS shall govern.

INTERNATIONAL TRANSFER OF DATA

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Sites or disclosing information to us you consent to the transfer of information to countries outside of your country of residence, including the United States, Australia, Egypt and Europe, which may have different data protection rules than those of your country or the country in which you were located when you initially provided the information.

QUESTIONS, CONCERNS OR COMPLAINTS

Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, please contact us by email at darjeelingcricket@gmail.com or by mail at Darjeleing cricket club, ICC academy, Sports city, Dubai,  PO Box 125172 ATTN: Privacy Officer, Legal. Because email communications are not always secure, please do not include sensitive information in your emails to us.

Darjeeling will take any privacy complaint seriously and any complaint will be assessed by an appropriate person with the aim of resolving any issue in a timely and efficient manner. We request that you cooperate with us during this process and provide us with any relevant information that we may need.

CORRECTIONS & UPDATES

If you wish to modify or update any information Darjeeling has received, please contact darjeelingcricket@gmail.com

MODIFICATIONS OF THE PRIVACY POLICY

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, you are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted

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